Privacy Policy

Last Updated: August 2025

At True Trade Marketplace, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you share when using our platform, website, and related services (collectively, “the Platform”).

By accessing or using True Trade Marketplace, you consent to the collection and use of your information in accordance with this Privacy Policy.

1. Introduction

True Trade Marketplace (“we,” “our,” or “us”) was founded with a mission to promote trust, transparency, and security in online trading. Protecting our users’ data is central to that commitment.

This Privacy Policy outlines our practices regarding the collection, storage, and handling of personal information from buyers, sellers, and visitors.

2. Information We Collect

We collect the following types of information to provide, maintain, and improve our services:

a. Personal Information:

When you register or use our platform, we may collect:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Date of birth (if required for verification)

• Identity documents (for seller verification)

b. Transaction Information:

• Details of payments made and received

• Purchase and sales records

• Delivery details agreed between buyer and seller

c. Technical Information:

• IP address and browser type

• Device information (e.g., operating system, model)

• Usage data, such as pages visited and actions taken on the platform

d. Communication Data:

• Messages exchanged between buyers and sellers through our platform

• Correspondence with our support team

3. How We Use Your Information

True Trade Marketplace uses the information collected for the following purposes:

• To verify user identity and prevent fraudulent activity.

• To process payments, withdrawals, and escrow transactions securely.

• To facilitate communication between buyers and sellers.

• To manage user accounts and maintain transaction records.

• To improve platform performance and customer experience.

• To comply with applicable laws and regulatory requirements.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Payment and Security

All transactions on True Trade Marketplace are encrypted and processed through secure, industry-standard payment gateways.

• Payment data is never stored in full on our servers.

• Funds are held in secure escrow until buyers confirm receipt of purchased items.

• Sellers may receive a partial release of $50 USD at the time of sale, with the balance released upon buyer confirmation.

This system ensures that both buyers and sellers are protected throughout every transaction.

5. Data Protection and Storage

We implement strict administrative, technical, and physical safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction.

Data is stored on secure servers and is only accessible by authorized personnel who are bound by confidentiality obligations.

6. Cookies and Tracking Technologies

True Trade Marketplace uses cookies and similar technologies to:

• Enhance website functionality and user experience.

• Analyze traffic patterns and platform performance.

• Remember user preferences for faster navigation.

Users may adjust their browser settings to disable cookies, but some features of the site may not function properly as a result.

7. Data Sharing and Disclosure

We may share your information only under the following circumstances:

• With service providers assisting in payment processing, delivery, or verification.

• With legal or regulatory authorities if required by law or court order.

• In the event of fraud prevention or dispute resolution, where sharing is necessary to protect both parties.

All partners and service providers are required to adhere to strict data protection standards consistent with this Privacy Policy.

8. User Rights

As a registered user, you have the right to:

• Access and review the personal data we hold about you.

• Request correction or deletion of inaccurate or outdated information.

• Withdraw consent to data processing (subject to legal or contractual obligations).

• Request account deactivation or closure at any time.

To exercise any of these rights, please contact us at privacy@truetrademarketplace.com.

9. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

After account closure, certain data may remain stored for record-keeping, dispute resolution, or regulatory compliance purposes.

10. Third-Party Links

Our platform may contain links to third-party websites or services. True Trade Marketplace is not responsible for the privacy practices, content, or security of those external sites. Users are encouraged to review their privacy policies before sharing personal information.

11. Changes to This Privacy Policy

True Trade Marketplace may update this Privacy Policy periodically to reflect changes in technology, legal requirements, or service offerings.

All updates will be posted on our website with a revised “Last Updated” date. Continued use of our services after such updates constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal data, please contact us:

True Trade Marketplace
Email: privacy@truetrademarketplace.com
Website: www.truetrademarketplace.com
Address: [Company Address Placeholder]

True Trade Marketplace — Where Buyers and Sellers Meet with Trust and Transparency.